Sigem Business Consulting

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• Author: Anamarija Šmajdek, Photo: Dejan Arrigler, ZMCS Archive

Restructuring business processes

• Profile of the client

  • Project demands: Reorganization of business operations in order to establish a competitive organization
  • Client: One of Slovenia’s leading companies
  • Sector: Mercantile

• Client's demands and problems

  Due to altered market situations, the client decided to replace one of their crucial profitable units with a new strategic field of business operations. On the basis of an international franchise, the client opened a chain of retail stores. Projections of the franchise owner did not meet the expectations and the competitive situations also became even more strained. The client's decision was, therefore, to hire SIGEM Business Consulting to consult them concerning the reorganization of its company. The company was to be optimized in such a way that the existing strategic fields of operation of the company would be able to stand the competitive pressure of the branch as well as of the purchase chain. The key task of our consulting company was to combine sales-market functional fields which were developing independently and separately throughout the years.

• Project goals and tasks of SIGEM Business Consulting

  Basic goals of the project: Optimization of business processes, which represent the beginning of the implementation of improved management of comprehensive business relations of the company.

  Operational goals and tasks: Review of the financial operation of five important sales-marketing sectors / Formation of a business model for each of the five sectors / Identification of possible improvement fields or cost reduction / Formation of a transition plan / Managing and monitoring of the implementation of improvements.

• Solution of SIGEM Business Consulting

  The advisers of SIGEM Business Consulting identified possible fields for improvement on the basis of balance sheet analyses of individual sectors, interviews with the leading persons of the company and individual sectors, formation of business model and execution of added value analysis of each working place within all sales-marketing sectors. In this way, a future business model of company's business operation was formed. With regard to the raised competitive pressure and altered supply policies, the crucial view for the formation of a future business model covered the complete optimization of processes doubled until then in the whole organization of the client. The SIGEM Business Consulting advisers identified approximately forty fields of possible improvements and so the client decided to start with the implementation of these improvements immediately. The consulting company thus formed a transitional organization for the client and managed and monitored all proposed changes on his/her behalf. After the implementation of improvements and cost optimizations were concluded, the client was able to continue with the realization of strategic investments which were the result of a renewed strategy, formed by the client.

• Service employed: Cost reduction